If the battery for your device is not charging please perform the following steps;
1. Check to see if the charger is correctly plugged into both the wall and your device
2. Check to see if there is any loose wires sticking out of the protective casing of the charging cable and the charging adapter is properly connected.
3. If available try a different charger to see if the device will charge
4. Update all of the available drivers on your device, how to update drivers - https://stdominicscollege.freshservice.com/support/solutions/articles/11000077787
5. Run all available Windows Updates on your device, how to update Windows - https://stdominicscollege.freshservice.com/support/solutions/articles/11000077669
6. If your devices is still not charging after running the previous steps, raise a ticket with IT Helpdesk (ithelpdesk@stdominics.nsw.edu.au). Please have the following information within the ticket;
- The serial number of your device
- An image of the serial number of your device