If your laptops keyboard is not working please perform the following steps;


1. Update all of the available drivers on your device, how to update drivers - https://stdominicscollege.freshservice.com/support/solutions/articles/11000077787


2. Run all available Windows Updates on your device, how to update Windows - https://stdominicscollege.freshservice.com/support/solutions/articles/11000077669


3. If your devices keyboard is still not working properly after running the previous steps, raise a ticket with IT Helpdesk (ithelpdesk@stdominics.nsw.edu.au). Please have the following information within the ticket;


  • A list of the keys that are not working
  • The serial number of your device
  • An image of the serial number of your device